Frequently Asked Questions
How long will my order take?
For ready-made items it can take up to two weeks for the items to be posted (it's only one person doing all of this!) and then another 3-5 days for postage in Australia and 1-2 weeks internationally. Made-to-Order items may take longer than this and lead times vary.
Please contact us before purchasing if you need an item sooner.
Can you send timber/bark items to my country?
Before purchasing please make sure that your country allows importation of the items you've selected. While we've never had any problems shipping our products around the world, we cannot be held responsible for rejection of items or import taxes. Our timber is kiln dried to kill off bugs and sealed with natural oils.
Can I pick up my order?
Most orders can be picked up in store at Olinda Collective or at markets if organised via email. Please do not arrive at either location without receiving an email confirming that your order is ready to pick up.
Where do you source your timber?
Most of our timber is sourced from the Dandenong Ranges / Yarra Valley area on private properties and roadside storm damage. All timber used is sustainably sourced. If you've got timber to spare please let us know!
Do you do custom orders?