Shipping & Returns - Jaccob McKay Studios
Before purchasing please make sure that your country allows importation of the items you've selected. While we've never had any problems shipping our products around the world, we cannot be held responsible for rejection of items or import taxes.
Our shipping is via Australia Post and times depend on the service you select. Within Australia, most items take 2-5 business days from the day of postage. Items will be posted within 2 weeks for ready-made orders, however made-to-order items may take longer. If you need your item(s) within a certain amount of time, please be sure to let us know so that we can make certain it gets to you on time.
Express shipping: Please contact us before ordering with express shipping as this is only an idication of the shipping method used with Australia Post. Lead times on creating the products may still apply.
Pickup from Olinda Collective: Free (please wait until you've received confirmation to collect)
Australian standard: $8.50
New Zealand standard: $24.99
Worldwide standard: $29.99
Worldwide economy (no tracking): $19.99
Refunds or replacements may be given for faulty items, in accordance with Australian Consumer Law. Change of mind refunds and exchanges are at the discretion of Jaccob McKay Studios and will have postage costs deducted if accepted.
Orders which include customisation of any type, including but not limited to engraving, may only be cancelled if customisation has not already taken place. Once customisation has started a refund can only be obtained for a faulty product.